The PIP valuation rules have been modified by the DWP

The way people will be assessed for Personal Independence Payments (PIP) is being changed according to the Department for Work and Pensions (DWP).

In a key change, face-to-face and telephone assessments can now be audio recorded, The Daily Record reports, and there are changes to the rules on secret recordings by claimants.

Applicants must consent to the assessment being recorded prior to the visit and the health care professional must also “make these terms public” and include them in communications sent to applicants before they present themselves.

The DWP has confirmed that video recording of consultations is not permitted.

The guidelines on GOV.UK state: “During a face-to-face assessment, the applicant must sign a consent form in which they undertake not to use the audio recording for any unlawful purpose.

“During a telephone assessment, consent should be recorded verbally on the recording.”

The DWP said that if only the applicant’s personal data is recorded, there are no restrictions on what the applicant can do with the recording.

However, the DWP reserves the right to take appropriate action when the recording is used for illegal purposes – for example, if it is modified and published for malicious reasons.

An applicant can make a surreptitious recording of the consultation without the knowledge of the health professional.

However, if they find that a requester is secretly recording their consultation, the restrictions on use will be explained to them.

Applicants and accompanying persons participating in a consultation have the right to take notes for their own purposes.

They can keep the notes and do not have to provide a copy to the health care provider, although the DWP says they can record that notes were taken.

Any notes taken are intended for the personal use of the applicant or his companion and are not considered an official record of the consultation.

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