Program Officer, Virtual Supplemental Case Management – United States of America
Job overview: The Preferred Communities (PC) Intensive Case Management (ICM) program, funded by the Office of Refugee Resettlement (ORR), provides individualized case management to the most vulnerable IRC clients. In FY22, with additional funding from ORR, IRC’s ICM program established Supplemental Case Management (SCM), a case management program that provides services to clients who have left their initial period of resettlement service with additional needs, but whose needs do not reach the level of eligibility for ICM. The Program Officer for Virtual Supplementary Case Management (VSCM) oversees a team of five Virtual Supplementary Case Managers who will provide services to clients located within IRC’s 27 resettlement sites as well as clients located outside catchment areas of the IRC. The Program Officer for VSCM oversees the quality of services provided by the VSCM team, including training, monitoring and reporting related to the VSCM team. The Program Officer reports to the Assistant Director of Privileged Communities in the Department of Resettlement, Asylum, and Absorption in the United States and will be responsible for the work of the five case managers.
Responsibilities include, but are not limited to:
- Implement virtual supplemental case management by developing action plans to improve service delivery and self-sufficiency outcomes for clients. Monitor progress toward goals.
- Collaborate with local offices to identify areas of need and support.
- Provide advice, guidance, and recommended resources in response to questions and requests for technical assistance.
- Build and develop strategic partnerships with key internal and external partners.
- Develop team budget and enrollment goals in conjunction with the SPO for ICM, PO for SCM and Deputy Director for ICM.
- Support compliance with donor requirements, including reviewing, editing and submitting reports in a timely manner.
- Assist in the development and submission of grant management documents, including continuation proposals and semi-annual project reports.
- In coordination with the Program Officer for ICM Training, develop and deliver training related to designated area of expertise, including webinars, self-paced e-learning, online courses, etc.
- In coordination with the Program Officer for Data Management, analyze trends across the network using relevant data sources and advise the team on the best course of action.
- Other assigned tasks.
Education: Bachelor’s degree in social work or related field of study preferred.
- Relevant professional experience in the field of personal services required; Minimum 3 years experience highly preferred.
Demonstrated skills and competencies:
- Demonstrated ability to foster an organizational culture that reflects IRC’s core values of service, accountability, integrity and equality. Ability to lead in a manner that recognizes that the work of the IRC is best accomplished through the genuine collaboration of individuals from many cultures with a wide variety of skills and perspectives.
- Strong relationship building, diplomacy and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success in working and communicating effectively in a multicultural environment.
- Self-starter with excellent problem-solving skills combined with a proven ability to prioritize and manage time effectively.
- Attention to detail and precision in work product.
- Fluency in English, both oral and written; proficiency in the language(s) spoken by the client group is desired.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem solving.
- A combination of standard office environment, remote work and time in the field in the service delivery area to perform the responsibilities outlined above.
- Occasional domestic (non-local) travel required; up to 20%.
- May require occasional weekend and/or evening work.
COVID-19 vaccination requirements: Consistent with IRC’s obligation to provide and maintain a workplace free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires new employees to provide proof of vaccination against COVID-19 in order to be considered for any in-service or hybrid position. All IRC offices in the United States require full vaccination to attend all office functions (eg meetings, trainings).
Commitment to Diversity and Inclusiveness: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our business. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the application or interview process, to perform essential job functions, and to receive other employment-related benefits and privileges. Please contact us to request accommodation.
American Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US statutory holidays, 20-25 paid vacation days depending on role and tenure, medical insurance starting at $120 per month, health care dental starting at $7 per month and vision starting at $5 per month. , FSA for health care and transportation costs, a 403b retirement savings plan with immediately vested consideration, disability and life insurance, and an employee assistance program that is available to our staff and their families to support counseling and care in times of mental health crisis and struggles.
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