Onepak launches ReturnCenter on the ServiceNow platform

BOSTON–(BUSINESS WIRE)–Onepak, creator of ReturnCenter, the leading platform for circularity in technology devices, today announced that the company’s collaborative platform is now available on the ServiceNow App Store. ReturnCenter enables ServiceNow users to plan, track, and report on the transportation of IT assets for disposal, return lease, redeployment, or relocation from the ServiceNow platform.

ReturnCenter for ServiceNow connects all stakeholders in the reverse supply chain ecosystem, including logistics providers, recyclers and reusers, and other related service offerings on a single, scalable platform. The platform also offers a range of APIs that allow customers to connect ReturnCenter directly to their other enterprise and partner software platforms, from global ERPs to HR systems.

Holistic returns solution to power the circular economy

ReturnCenter provides complete packaging, shipping, delivery and disposal transparency for all return logistics transactions, including equipment rental returns, employee asset returns and any further disposal or recycling of assets. The platform offers a comprehensive set of monitoring, reporting, and data management features that improve an organization’s compliance with industry regulations and internal obligations, and help IT asset managers stay ready for the future. audit at any time. Additionally, all trades executed on the ReturnCenter platform are carbon neutral through blockchain-verified carbon offsets. Therefore, ReturnCenter makes it easier for organizations to achieve their sustainability goals, while protecting the value of all their IT assets. Some of the platform’s key tracking and reporting features include:

  • Logistics Order Tracking

  • Routing of logistics partners

  • Order management

  • SLA management

  • Partner performance

  • User Management

  • Detailed reports

  • Reporting data from carbon neutral services to achieve sustainability goals

ReturnCenter UX simplifies the circular

Clients access these tools through an attractive, easy-to-use interface that includes dynamic dashboards for quick and comprehensive data on any transaction. This approach facilitates user adoption throughout the asset return, redeployment and recycling process. ReturnCenter transactions can be initiated, modified and monitored by relevant users in corporate environments or remotely, at customer sites, data centers or leasing companies. Customers can also offer controlled access to stakeholders at resellers, ITAD vendors, logistics service providers, and the more than 400 trained service partners in the Onepak ecosystem.

With this level of visibility, the chain of custody is never in doubt and any user can access information about the status of every transaction in the ReturnCenter cloud at a glance.

Flexibility, scalability, integration

The ReturnCenter platform is built in the cloud with a highly flexible architecture that scales easily as customers’ business needs change. ReturnCenter is also capable of full integration with an organization’s other critical business software platforms such as ServiceNow, Flexera, SAP, Oracle and others through a robust set of APIs.

“The ReturnCenter platform brings the ultimate financial and sustainability benefits of a closed-loop, circular supply chain to thousands of ServiceNow users around the world,” said Steve Andon, co-founder and CEO of Onepak. “Whether ReturnCenter is deployed as a standalone platform or integrated with ServiceNow or other enterprise platforms, it provides organizations worldwide with complete end-to-end visibility into the chain of custody of returned assets. , as well as the tools and metrics needed to demonstrate the ROI of their asset management programs.

About Onepack

Onepak transforms the traditional linear supply chain into a sustainable circle. ReturnCenter, the company’s online carbon-neutral logistics platform, connects shippers, consignees, carriers and their business management tools on one scalable system. The platform provides full chain-of-custody visibility, access to a flexible network of over 400 trained logistics partners covering all US ZIP codes, and offers extensive tracking and reporting capabilities. The company has sustainably executed over two billion pounds of product returns for a global customer base that includes leading organizations such as Dell Technologies, IBM, United Technologies, Carrier, Diebold, General Motors, Toyota, USBank and DLL Group. For more information, visit

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