New Retarus Service for Transactional Email Protects Application Traffic


Smart short-term email storage for business applications speeds up processes

Trace and recover

Trace and recover

Trace and recover

SECAUCUS, NJ, October 7, 2021 (GLOBE NEWSWIRE) – With its new Trace & Recover service, the Munich-based enterprise cloud provider Retarus offers an innovative service for companies that send emails directly from their business applications. The complete service Retarus transactional email By caching transactional emails securely in intelligent short-term storage, so that service and contact center staff can effortlessly resend messages anytime when needed. This is particularly beneficial for businesses with complex application landscapes and workflows, which derive substantial value from the time and costs saved, while achieving significantly higher customer satisfaction. The new service is immediately available as part of the module Retarus secure messaging platform.

Using Retarus transactional email, companies send large volumes of automated emails directly from their business applications through the Retarus enterprise cloud without increasing their own messaging infrastructure. Retarus’ innovative Trace & Recover service represents additional protection for this application traffic. This new service is effective when transactional messages – which have “gone astray” – need to be found quickly and effortlessly. Trace & Recover allows employees to simply initiate resend the email – especially useful when this option is not possible directly in the system or can only be achieved with disproportionate effort. A practical use case is when a customer picks up merchandise purchased by “click & collect” from a store but does not have the corresponding collection voucher at hand. Due to the company’s complex application landscapes, including a multitude of workflows and access restrictions, it may not be possible for the service desk agent to generate the required email through the ‘application – at least not without investing enormous effort in researching or recreating the customer’s original order from scratch. The same goes for documents such as warranty certificates or invoices, where accounting rules and processes can make it impossible to simply reissue an invoice.

Quick and easy search functionality in complex application landscapes

Trace & Recover stores all emails generated by an application and sent using Retarus Transactional Email in temporary storage at the time the message is initially sent. In this step, additional reference details (for example, customer or process numbers) are included to ensure that emails can be found more easily on a subsequent search. Employees with the required authorization have direct access to EAS, the Retarus administration portal, where they can use E-Mail Live Search to quickly call up the corresponding e-mail, display it in the overview and start forwarding the message. It is also possible to subsequently change the recipient’s address – for example, to correct a typo from the moment the customer initially entered their credentials or registered through a data entry form. This new message transmission also goes through Retarus’ regular transactional messaging infrastructure and, in turn, is also archived in short-term storage for easy future retrieval through the EAS portal.

Emphasis is placed on process optimization

“When it comes to sending e-mail directly from business applications, Retarus has for many years provided one of the best and most successful services on the market with his transactional email. We work closely with our customers on many projects to continuously optimize the associated workflows, “says Sören Schulte, Senior Product Marketing Manager at Retarus.” We have observed that our customers often have extremely complex related workflows. when sending transactional emails. Making changes directly in the system may therefore require a disproportionate effort – assuming changes are even possible. This is where the new Trace & Recover service really shows all its advantages, perfectly complementing our Transactional Email offer. “

About Retarus

With its exceptional solutions and services, intelligent infrastructure and patented technology, Retarus manages communication for businesses around the world. Retarus’ cutting edge technologies, highly available data centers and innovative cloud messaging platform deliver maximum security, maximum performance and business continuity. With its experience in driving information flows at the enterprise level, Retarus has ensured that information is transferred securely and reliably to the right place, at the right time, in the right format, since 1992 and with today. hui 15 subsidiaries on four continents. Over fifty percent of all EURO STOXX 50, DAX 40 and CAC 40 companies and 25 percent of S & P100 companies trust Retarus services. Our long-standing customers include Adidas, Bayer, BNP Paribas, Bosch, Continental, DHL, DZ BANK, Fujitsu, Galbani, Goldman Sachs, Honda, Linde, Puma, Sixt, Stellantis, T ‑ Systems, Singapore Airlines and Zeiss.

retarus GmbH
Global Headquarters
Media relations
[email protected]

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Trace and recover

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