Maestro PMS Integrates with RobosizeME to Help Hoteliers Alleviate Labor Issues |
Maestro PMS teamed up with RobosizeME to enable independent hoteliers to automate time-consuming and labor-intensive tasks – such as charging rates and processing credit card payments – freeing up staff to deliver more personalized guest experiences. By assigning boring and repetitive data entry tasks to virtual robots, hoteliers can assign critical responsibilities to staff, allowing them to be more interactive with guests and making them feel more valued and essential to operational success. The integration partnership relies on the know-how of Maestro Open API and RobosizeME prime Robotic Process Automation (RPA) to simulate the manual path a human takes through a variety of applications when performing certain tasks in a business process.
“Staffing is one of the most serious challenges facing the hospitality industry today,” said Stephen Burke, Founder and CEO of RobosizeME. “People are leaving hotels for the gig economy because they can work less, earn more, and find a better work/life balance. we’ve partnered with Maestro PMS to bring integrated, fully hosted and managed RPA to independent hotels.Now microbots can tackle tasks that hotel employees are required to do, but don’t want to Really don’t do.By moving data entry processes for reservations, rates, customer profiles, invoices, credit card payment processing and more to virtual robots, humans can be deployed to s After all, that’s why people choose a career in hospitality in the first place.
At HITEC Orlando last month, RobosizeME won the coveted “Judge’s Choice Awardin the Entrepreneur 20X competition, which rewards ambitious entrepreneurs presenting revolutionary business ideas.
The first integrated robot developed by RobosizeME for Maestro will be used for loading rates. The robot will identify the rates negotiated by the company in a contract and upload this data to Maestro’s APIs, eliminating manual work processes and increasing accuracy. Development of a virtual robot for processing credit card payments is underway, and other RPA applications will be identified and added over time. All API Maestro robots are built, maintained, supported and hosted by RobosizeME and include software licenses.
“Maestro is delighted to be working with RobosizeME to meet our customers’ need to create a more enjoyable and productive work environment for hotel employees and to make hotel operations more streamlined and efficient, especially in properties operating with a reduced staff,” said Warren Dehan, Maestro. President. “Loading corporate fares is just one of many tedious tasks; it’s a process that can take revenue managers several months. With RPA, virtual bots do all the work in the background, freeing up staff to perform more urgent and enjoyable tasks up front.
“By leveraging RPA technology and offsetting monotonous tasks, we’re giving workers more time to interact with customers and hone the skills that initially drew them to hospitality,” Dehan said. “To be clear, virtual robots are NOT replacing people, just the heavy work that people don’t like to do. Hoteliers can now invest in RPA to ensure they retain their experienced teams who stay true to the hotel. It’s an affordable way to automate the mundane to elevate the human and transform ordinary service processes into extraordinary standards and practices. Through this partnership with RobosizeME, hotels running on Maestro PMS can make more fulfilling for Hotel employees go to work every day.
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