How technology is helping HR teams succeed in a post-Covid world

In the pre-pandemic era, remote work was not a very popular or favorable term. All full-time employees tended to work from the office, with the exception of some part-time or self-employed workers. Interaction was generally physical and employee monitoring was easy. At this time too, when everything was done without hassle, the adoption of technological advances by organizations was increasing for greater efficiency in the company.

From funding to marketing operations, the use, impact and effectiveness of the technology was noticeable. However, with the onset of the unprecedented Covid-19, countless businesses around the world have switched to remote working as the only viable option.

Although remote work has benefited organizations in the form of reduced office space rental expenses, employers were somewhat concerned about the efficiency and tracking of employees working remotely. But, the availability of appropriate technology has helped the companies in the smooth running of business operations. It’s been over a year since Covid-19, and most business operations (both essential and non-essential) are being done remotely with proper oversight. So let’s take a look below at how the use of technology is helping organizations in this age of Covid.

Use and Benefits of Technology in Tracking Employees Working Remotely

When it comes to monitoring employees working from home, companies spare no effort to gain maximum productivity. In the post-pandemic era, it is difficult for companies to take care of their employees working from home. The level of concern over business productivity is also high as there is an extended shutdown of physical business operations due to the unprecedented Covid-19. As it is well known that the pandemic is here to stay for a long time, it has become customary and necessary for companies to use various advanced technological tools to keep active track of their employees.

These tools have completely changed the way of monitoring employees. These are the tools that many companies did not use before the advent of Covid-19. But now several companies are using employee monitoring software which helps in tracking the remote workforce. This software helps the company know what tasks an employee is working on, how much time a remote worker spends on each task, sites visited, and even assess the productivity of the remote workforce.

In a nutshell, using this software eases the tricky procedure of tracking remote workers and gives employers greater visibility into how employees are spending their time at home.

Apart from employee surveillance software, some companies deploy CCTV cameras to ensure that the act of surveillance is flawless. The motive behind the use of such cameras is to engage in CCTV in common areas but not in private areas and to ensure that remote workers do not waste their working hours by investing their time in personal activities.

To make surveillance seamless, the camera or other recording equipment should be clearly visible and not a hidden tool. In some places, organizations are even checking the attention of remote workers via webcams, and they call it attention tracking. Using webcam software, biometric data such as eye movements, facial expressions, etc., are used to assess whether people in the workplace are paying attention to the tasks at hand.

Another important invention in technology for organizations, especially HR, is the HR case management system. The use of outdated technologies such as shared inbox and spreadsheet trackers poses many limitations. The transition to remote work made the situation even worse, as loss of track of employee cases and lack of workload visibility were common issues. Therefore, to avoid using the hodgepodge of spreadsheets and shared inbox, switching to an HR case management system is the most viable option. Case management and other HR service technologies help address these potential issues.

A good HR case management system, with automated case email creation, robust reporting capabilities, and advanced tracking functionality ensures that HR service teams never lose track of a case. This not only increases the efficiency of HR departments, but also gives better employee satisfaction. They appreciate that a file number is assigned to their employee’s question, which makes it easier to follow up on files. As a result, employees have a better sense of control as they have the ability to check the status of their request without having to contact HR.

Finally, geolocation is also a technology used by organizations today. Some companies offer smartphones with geolocation features. It allows the company to track the physical movements and location of remote workers. These smartphones show the locations of equipment within a few meters and track the time spent there.

Are strict surveillance systems intruding on the privacy of teleworkers?

With more and more people working quietly from home, the line between official and personal activities has blurred due to a lack of professional touch. With advanced surveillance technology, work-life balance has been further disrupted as employees are concerned about their privacy. In some employee monitoring software, if remote workers intertwine personal and official activities on company equipment, it can expose private information to supervisors and management.

According to a study, 73% of employees believe that the use of monitoring software and other tools in the workplace would damage the trust between them and their employers, while 43% fear that the introduction of Advanced technological tools in monitoring remote workers only make it easier to protect their privacy. be violated. However, this is not the universal case with all software. Some software offers remote workers the ability to log out when visiting non-work websites or checking personal email. In this way, it allows them to regain their total privacy. The level of control varies from company to company.

Last words

The introduction of monitoring tools serves a dual purpose: to track employee productivity and performance and to protect businesses from any harm they may be exposed to due to data leaks or fraud. Tracking tools provide employers with useful information on how work is being done and how companies can support their employees.

Over time, the use of monitoring tools increases because Covid-19 is here to stay. But, to take care of employee privacy, it is highly suggested to give remote workers their personal space which will help maintain good work-life balance and efficiency of remote workforce. There should also be full transparency in the use of all tools to avoid any legal complications.

(The article was written by Chayan Mukhopadhyay, Co-Founder and CEO and Himanshu Aggarwal, Co-Founder and CTO, Qandle, an HR technology company, and the opinions expressed in this article are their own)

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