Bromley GP touted as ‘hidden hero’ for vaccine work


A Bromley GP has been touted as a ‘hidden hero’ for his innovative work around influenza vaccination in local primary care settings.

Dr Mark Essop received a Hidden Heroes award for his outstanding performance during the pandemic.

These awards recognize exceptional service in primary care services and celebrate some of the excellent people and teams working locally.

Dr Essop, who worked for the South East London Clinical Commissioning Group as Clinical Informatics Manager and worked as a GP at Bromley for many years, said he felt “overwhelmed and proud”.

The Bromley GP developed a bar-coded influenza clinic system that helped support local practices of South East London GPs during the country’s largest flu vaccination campaign in 2020.


The system involves sending each patient an invitation to get a flu shot with a bar-coded tear-off ticket that is then presented to the flu clinic.

This means that no appointments are necessary, the administrative process is reduced, appointments are quick, face-to-face contact is minimal and data entry is very efficient.

This allowed practices to organize mass flu vaccination clinics, while maintaining social distancing, and allowed a large cohort to be vaccinated amid organizational change and public anxiety at most. height of the pandemic.

Dr Essop has also created easy-to-use resources shared online with GPs across the country, also offering tips and troubleshooting issues at local practices.

The implementation of the system in Bromley has helped the borough to be one of the top performers in London when it comes to influenza vaccination.

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Patient feedback has been very positive.

One person said: “I thought your flu shot arrangements were superb – brilliantly planned and executed by a very cheerful and helpful group of staff.

“Such a brilliant, quick and clever process – congratulations to everyone involved.”

Dr Essop works for the South East London Clinical Commissioning Group as Clinical IT Manager and has worked as a GP at Bromley for many years.

He said: “I feel overwhelmed and proud to have received this award and to be recognized for my work in clinical informatics during the pandemic.

“I am delighted that the barcode system has made a real difference in the effectiveness of our influenza vaccination program and has improved the patient experience.”

The awards were created by four private companies that support general medicine during the pandemic: Dene Healthcare, Gama Healthcare, Interface Clinical Services and Practice Index.

Tom Jones of Dene Healthcare said, “2020 has been an unprecedented year for healthcare.

“Our awards recognize the incredible work done every day in primary care settings, so we are delighted to recognize Mark’s contribution during the most difficult time of modern times.”

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