Activate the transfer from the Uni Adelaide to ServiceNow

University of Adelaide

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The University of Adelaide turned to Enable Professional Services to reduce the workload of their IT team using ServiceNow.

Melbourne-headquartered partner ServiceNow deployed the vendor’s IT Service Management (ITSM), a self-service platform to improve workflows for the university’s technology support team.

Using the Now platform, the University of Adelaide can automate and streamline its IT processes while improving services, said George Skordos, chief innovation officer of Enable.

“By focusing on change management and training alongside the implementation, with over 95% of users trained on the system, the team ensured successful commissioning from day one,” said he added.

Meanwhile, Bev Wright, the university’s CIO, said the new platform has not only changed the institution’s IT operations, but also the way staff and students access its services.

“The university is a large and complex organization and by digitizing our workflows we have been able to move from paper and legacy systems with manual data entry to an integrated system with more efficient services and a great user experience,” a- she declared. .

Wright added that more than 1,500 knowledge base articles have since been uploaded to the self-service portal, which she said “made it easier for staff and students to access key information.”

The launch of the portal marks the first phase of the overhaul of the management and service delivery of the university.

In addition, the university also deployed ServiceNow Discovery and ServiceNow Configuration Management Database (CMDB), to create a complete and accurate record of its IT infrastructure. Since its launch, the solution has registered more than 300,000 assets in the University’s database.

“With the growing expectations of students in the higher education sector and the strong demand for innovative learning environments, more and more institutions are realizing the importance of upgrading existing systems to lighten pressure on staff and provide an intuitive and seamless experience for students, ”said Eric Swift. , vice president and general manager of ServiceNow Australia and New Zealand.

We are proud to partner with the University of Adelaide to digitize their processes and improve service delivery, to make work more efficient within the organization, ”he added.

Enable also recently completed a $ 6.3 million project to replace NSW Health’s in-house vaccination reservation system, CoVax, using the ServiceNow platform.

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Tags University of AdelaideServiceNowEnable Professional Services

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